FAQs

Got a question?

General

1. What are your opening hours?

Our branches are open Monday to Thursday (7am - 5pm), Friday (7am - 4pm) & Saturdays (8am - 1pm) some branch times may vary, you can check your local branch here.

2. How many branches do Brooks have?

We currently have 9 branches nationwide.

Brooks Bluebell, Brooks Bray, Brooks Cork, Brooks Galway, Brooks Glasnevin, Brooks Kildare, Brooks Sandyford, Brooks Sligo, Brooks Tullamore

3. How can I place my order?

The best way to place your order is through the website. If you are outside our delivery zones please email [email protected] with your order details, please include your location so we can come back to you with a full quote including delivery. We will then send you a payment link to complete your order.

4. I have a quote, how can I place this as an order?

The best way to place this as an order is email [email protected] we can then send you a link for payment. Please ensure we have all details needed for your order, full delivery address, contact number etc.

Delivery Information

1. What are your delivery costs?

We offer free shipping on all orders over €250. For orders under €250, a €50 delivery charge will apply. Smaller items have a €12 delivery charge. For more delivery information please click here

2. How long does delivery take?

The vast majority of our orders are dispatched and delivered within 2-4 working days. However, more specialty items or "ordered in" items may take a little longer to dispatch. For more information, please contact [email protected]

3. What days can you deliver?

We currently deliver Monday – Friday, we do not have a weekend delivery service.

4. Can you ship internationally?

Currently we only ship in the Republic of Ireland.

5. What shipping methods do you use?

We usually deliver most orders with Brooks' branch vehicles. However, some deliveries may be shipped using a courier or haulage company.

Products

1. What does nominal measurements mean?

Timber is sold in nominal measurements; this means the dimensions of the timber are rounded to the nearest inch or millimetre. It is importment to note that the actual dimensions of the timber can vary slightly from the nominal size due to differences in moisture content and manufacturing processes. It is also importment to be familiar with the differences between nominal and actual sizes when planning and designing projects, as this can affect the overall dimensions and aesthetics of the finished product.

2. Do we have a cutting service?

We do not have a cutting service & sell full pieces & sheets of timber only. Our staff can not cut timber on site due to Health & Safety regulations.

3. Are the woods FSC certified?

Yes, you can view our FSC certificates here.

Order Amendment / Cancellation

1. Can I amend an order after it is placed?

To amend an order please contact [email protected]. Making changes to an order depends on what stage it is at. We will not always be able to change an order but we will do our best to amend when possible.

2. Can I cancel an order?

To cancel an order, please email [email protected]. If we can cancel your order we will! If your order has shipped it can not be cancelled.

Returns

1. Can I return a product?

Yes, you can return a product as long as long as it is in good, resalable condition, for more information please click here

Online Accounts

1. Are the online prices available in all branches?

All prices shown are online prices & specific to the Website.

2. Do you have online trade accounts?

If you have a trade account with Brooks, we do have a customer portal available where you can view trade prices, invoices, statements, order online or pay your account. To use your portal you first have to Activate Your Trade Account. You will need your Brooks account number, the email address listed on your account & the Eircode on your account.

Payment

1. What methods can I use to pay?

All major credit and debit cards and PayPal will be accepted. We can also accept payments via bank transfer, for more details contact [email protected].

Click and Collect

1. How long is my click & collect order held for?

Stock will be held for 7 days after the stock is confirmed “Ready for Collection”

2. When will my order be available to collect?

Collections can be done during branch opening hours, please check your selected branch opening hours here. Please wait until you receive a “Ready to Collect” email before heading to your selected branch.

3. What do I need when collecting an order?

Please have a copy of your “Ready to Collect” email either printed or electronically with your collection reference number.