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Ex Vat Inc Vat
FAQs
Got a question?
General
1. What are your opening hours and where are your branches?
Branches open Monday to Thursday from 7am to 5pm, Friday from 7am to 4pm and Saturday from 8am to 1pm. Times vary by location. There are ten branches nationwide in Brooks Bluebell, Brooks Bray, Brooks Cork, Brooks Drogheda, Brooks Galway, Brooks Glasnevin, Brooks Kildare, Brooks Sandyford, Brooks Sligo, Brooks Tullamore.
Visit our Branch Locator for more information on contact details & opening hours.
2. How can I place an order, including orders from a quote?
Orders can be placed through the website. If you are outside delivery areas, email [email protected] with your order and location for a full quote and payment link.
If you already have a quote, email [email protected] and a payment link will be sent once your delivery details are confirmed.
Delivery Information
1. What are your delivery costs and where do you deliver?
Orders over €250 are delivered free. Orders under €250 cost €50 and small items cost €12. Delivery is available within the Republic of Ireland only.
2. How and when will my order be delivered?
Most deliveries are made using branch vehicles, with some sent by courier or haulier. Orders usually arrive within two to four working days, though special items may take longer. Deliveries take place Monday to Friday.
Products
1. What do nominal measurements mean?
Timber is sold using nominal measurements, which means the stated dimensions are rounded to the nearest inch or millimetre. The actual size can vary slightly due to moisture content and manufacturing processes. It is important to understand the difference between nominal and actual sizes when planning a project, as this may affect the final fit and appearance.
2. Do you offer a cutting service?
We do not offer a cutting service and only supply full lengths and full sheets of timber. Our staff are unable to cut timber on site due to health and safety regulations.
3. Are the woods FSC certified?
Yes, you can view our FSC certificates here.
Order Amendment / Cancellation
1. Can I amend or cancel an order?
Amendments can be requested by emailing [email protected]. Making changes to an order depends on what stage it is at. We will not always be able to change an order but we will do our best to amend when possible.
Orders can be cancelled if they have not been dispatched. Once shipped, cancellation is not possible.
Returns
1. Can I return a product?
Yes, you can return a product as long as long as it is in good, resalable condition, for more information please click here
Online Accounts
1. Do you have online trade accounts?
If you have a trade account with Brooks, we offer a customer portal where you can view trade prices, invoices, statements, place orders online, and pay your account. To use the portal, you must first activate your trade account. You will need your Brooks account number, the email address associated with your account, and the Eircode on your account.
Payment
1. What methods can I use to pay?
All major credit and debit cards and PayPal will be accepted. We can also accept payments via bank transfer, for more details contact [email protected].
2. What is Prommt?
Prommt Pay is a secure payment request service that allows businesses to send customers a branded payment link so they can complete transactions quickly and safely online. Find out more.
Click and Collect
1. How does Click and Collect Work?
Orders are held for seven days once marked as ready. Collections can be made during branch opening hours, and you should wait for the “Ready to Collect” email before arriving.
Bring your “Ready to Collect” email and collection reference number, printed or shown on a device.