Brooks has been an institution in the Irish construction industry since its inception in the late 1700’s to today and are recognised as one of the leading Timber and builders’ merchant in the Republic of Ireland. Brooks has grown by developing a product offering in harmony with customer needs and by its customer-focused approach.
Following the acquisition of the Brooks Group by the Murdock Builders Merchants Group in August 2021, the Group now operates from a combined 25 locations in Northern Ireland and the Republic of Ireland and is now the 2nd largest builders merchanting group on the island of Ireland.
We value both our customers and our employees and our business is built on offering consistently excellent customer service by well-trained and knowledgeable staff.
Heavy Building Material Supervisor - Brooks Cork
Heavy Building Material Supervisor - Brooks Cork
We wish to recruit a results-driven Heavy Building Material Supervisor to actively seek out and engage customer prospects in the Cork area. The Heavy Building Material Supervisor is responsible for overseeing the purchasing, stock management, and coordination of heavy building materials. This role also involves handling customer inquiries, managing sales representative relations, processing quotations and orders, and possibly managing a small ledger of accounts. The Supervisor will ensure smooth and efficient operations within the materials department, ensuring accurate stock levels, timely deliveries, and effective communication with both internal teams and customers.
Key Responsibilities:
Oversee the procurement and stock management of heavy building materials (HBM).
Maintain optimal stock levels, monitoring usage and reordering materials as necessary.
Liaise with suppliers and vendors to obtain competitive pricing, and ensure timely and accurate delivery of goods.
Conduct regular inventory checks and manage stock discrepancies.
Coordinate with the accounts team to ensure payment terms are met and invoices are processed correctly.
Serve as the primary point of contact for customers via phone and email, addressing inquiries, complaints, and providing product information.
Process customer orders, ensuring timely order fulfillment, and accurate documentation.
Assist in the preparation of quotations and sales proposals for customers, working closely with sales reps to provide competitive pricing.
Collaborate with sales representatives to discuss new orders, delivery schedules, and any special customer requirements.
Follow up with customers to ensure satisfaction and address any issues that arise post-sale.
Manage a small ledger of accounts, ensuring that payments are processed and accounts are up to date.
Work with the finance team to resolve any billing issues, discrepancies, or overdue accounts.
Maintain accurate records of all transactions and ensure that financial reports are in compliance with company policies.
Provide administrative support to senior management, including preparing reports, maintaining files, and organizing schedules.
Coordinate delivery and logistics, ensuring timely and efficient dispatch of materials to customers.
Handle any administrative tasks related to the stock control system, ensuring data accuracy.
Key Requirements:
Proven experience in a supervisory or management role within the heavy building materials or construction industry.
Strong understanding of inventory management and stock control.
Excellent communication skills, with the ability to engage effectively with customers, sales representatives, and internal teams.
Proficient in Microsoft Office, particularly Excel for managing data and preparing reports.
Familiarity with account management software and financial reporting.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Minimum 3-5 years of experience working in the building materials or construction supply industry, ideally in a supervisory role.
Experience handling quotations, orders, and customer communications is essential.
Personal Attributes:
Strong organizational skills with high attention to detail.
Customer-focused with a proactive approach to solving problems.
Ability to work independently as well as part of a team.
The Dublin Plywood and Veneer Company Ltd (DPV) are currently looking to recruit a Trade Counter Assistant to join a team in a well-established distribution company based in Finglas, Co Dublin. This is a customer facing role, providing an outstanding level of service at our Trade Counter and over the phone and maximising sales at every opportunity. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
This role will include:
Providing excellent customer service at our busy Trade Counter maintaining high company standards.
Assisting customers/potential customers on their product selection detailing benefits/technical features of products.
Cash handling and operation of our in-house stock system.
Assisting the Shop Manager with merchandising and keeping the shop at the highest standards of health and safety and cleanliness.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Providing support to our Internal Sales Team and External Sales Team.
Criteria:
Previous experience of providing excellent face to face customer service within a Retail/Sales/Trade Counter environment essential.
Good knowledge of Building Materials/products or willingness to learn.
Excellent teamwork and organisational skills.
Excellent communication skills both verbal and written.
Proficient in the use of IT and have good computer literacy.
We wish to recruit an Operations (Yard) Supervisor to join our The Dublin Plywood and Veneer Company Ltd- Finglas Branch to effectively manage operations within the yard ensuring it is safe and well organised. This is an excellent opportunity for the right candidate to develop their skills and experience within our industry. As part of the branch team, you will play a vital role in our continued success, providing excellent customer service.
This role will include:
Supervision of Operations and Yard Staff.
Delivering a high standard of customer service as appropriate to their specific needs.
Stock Management to include maintenance of adequate stock levels.
Assist in co-ordinating and helping with deliveries, customer collections and daily duties including Forklift operation.
Ensuring yard area is kept safe, clear and well managed at all times in line with Health and Safety Policies and Procedures.
Criteria:
Committed with a strong work ethic.
Must have working knowledge of building materials and their application.
Previous experience of managing/supervising a small team and can demonstrate excellent leadership skills.
Must be able to prioritise and plan according to business requirements.
Ability to work well under pressure and to meet tight deadlines.
Excellent organisational and team working skills.
Excellent communication skills both verbal and written.
Must be IT literate and demonstrate knowledge of Microsoft Office.
We wish to recruit a branch administrator who will play a fundamental role providing excellent customer service in the Kildare branch. This role will involve working closely with all the team members. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
This role will include:
Efficiently managing high company standards.
Managing phones.
Cash management including Brinks collection and daily reconciliation.
Customer queries resolution and processing of credit notes.
Branch administration including queries, hauliers, branch overheads & expenses.
Adest Queries from AP - Supplier invoice queries management, price, quantity, shortages.
GRN’s – booking in all stock and maintaining back up files.
SRNS’ – raising goods returns notes for all stock being returned to suppliers, maintaining back up files.
Scanning & Filing.
Assisting the branch manager with maintenance of health and safety records.
Providing support to our Internal Sales Team and External Sales Team.
Criteria:
A minimum of 1 years’ experience of working in an administrative role.
Experience of using Microsoft office and including an accounts computerised system would be an advantage.
We wish to recruit an Operations (Yard) Supervisor to join our new Branch in Drogheda to effectively manage operations within the yard ensuring it is safe and well organised. This is an excellent opportunity for the right candidate to develop their skills and experience within our industry. As part of the branch team, you will play a vital role in our continued success, providing excellent customer service.
This role will include:
Supervision of Operations and Yard Staff.
Delivering a high standard of customer service as appropriate to their specific needs.
Stock Management to include maintenance of adequate stock levels.
Assist in co-ordinating and helping with deliveries, customer collections and daily duties including Forklift operation.
Ensuring yard area is kept safe, clear and well managed at all times in line with Health and Safety Policies and Procedures.
Criteria:
Committed with a strong work ethic.
Must have working knowledge of building materials and their application.
Previous experience of managing/supervising a small team and can demonstrate excellent leadership skills.
Must be able to prioritise and plan according to business requirements.
Ability to work well under pressure and to meet tight deadlines.
Excellent organisational and team working skills.
Excellent communication skills both verbal and written.
Must be IT literate and demonstrate knowledge of Microsoft Office.
We wish to recruit a General Operative to join our new Branch in Drogheda to assist with carrying out Yard Duties whilst providing excellent customer service.
This role will include:
Assisting and serving customers in the yard while providing excellent customer service.
Preparing orders to meet customer needs and deliveries.
Loading and unloading lorries both manually and with a forklift.
Yard duties to include keeping areas clean and tidy.
Ensuring Health and Safety policies and procedures are adhered to.
Criteria:
Committed with a strong work ethic.
Preferably have Forklift Experience and License.
Good communication and organisational skills.
Must have good teamwork skills.
Ability to work on own initiative.
Reliable and punctual.
Building materials knowledge would be an advantage.
We wish to recruit an Internal Sales Support person who will play a fundamental role providing excellent customer service in our brand-new Drogheda branch. This role includes responding to customer needs ensuring these are carried out efficiently in line with company standards to both established and new customers. This includes a close working relationship with the Sales reps and play a vital role in our continued success.
This role will include:
Ensuring the efficient processing and follow-up of customer enquiries via face to face, phone and e-mail.
Maintain accurate records of sales, client interactions and other relevant activities.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Supporting and liaising with our External Sales Representatives to ensure that customer quotes & orders are processed accurately and efficiently.
Building and maintaining successful customer relationships ensuring focus on the achievement of long-term customer loyalty.
Building and maintaining successful supplier relationships
Criteria:
Experience of using Microsoft office and including an accounts computerised system would be an advantage.
We wish to recruit a results-driven External Sales Representative to actively seek out and engage customer prospects in the Drogheda area. The role includes promoting and selling our products and establishing and maintaining customer relationships whilst achieving agreed sales targets. The ethos of our business is to offer consistently excellent customer service and the successful candidate will reflect this through his/her role in the company. This is an ideal opportunity for the right candidate to utilise their experience and knowledge and play a vital role in our continued success.
This role will include:
Responsible for presenting, promoting and selling our products to existing and prospective customers.
This person will be responsible for establishing, developing and maintaining positive customer relationships ensuring focus on the achievement of long-term customer loyalty.
Establishing customer leads through cold calling and ensuring follow up of any potential new customers.
Achieving agreed upon sales targets and outcomes.
Criteria:
Proven track record of sales in the Construction sector providing excellent customer service.
Ideally a robust knowledge of building/timber materials.
Excellent selling, communication and negotiation skills.
Ability to multi-task, prioritise and manage time effectively.
Experience of working under pressure and to tight deadlines.
Experience of both working in a team and individually.
Excellent communication skills both verbal and written.
Must have IT experience and knowledge of Microsoft Office.
