Brooks has been an institution in the Irish construction industry since its inception in the late 1700’s to today and are recognised as one of the leading Timber and builders’ merchant in the Republic of Ireland. Brooks has grown by developing a product offering in harmony with customer needs and by its customer-focused approach.
Following the acquisition of the Brooks Group by the Murdock Builders Merchants Group in August 2021, the Group now operates from a combined 25 locations in Northern Ireland and the Republic of Ireland and is now the 2nd largest builders merchanting group on the island of Ireland.
We value both our customers and our employees and our business is built on offering consistently excellent customer service by well-trained and knowledgeable staff.
Branch Manager - Brooks Cork
Branch Manager - Brooks Cork
Reporting to the regional director the branch manager should be a self-motivated and results-driven manager who can direct and manage Brooks Cork's growing business in the Munster region and implement effective programs to drive profitable growth. The branch manager is responsible for managing the day-to-day running of the store and instrumental in the development and implementation of strategy for growth. The manager should embrace the entrepreneurial ethos: cultivating lasting connections and sustainable growth.
Role Responsibilities:
Oversee daily business operations and manage the team ensuring clear targets and objectives are defined and met regularly.
Responsible for working with and maintaining the existing portfolio of customers while continuing to seek new opportunities to increase our market share
Allocate and manage staff resources according to changing needs.
Identify new opportunities to develop and grow the business
Build and maintain strong relationships with customers and suppliers.
Maintain a high standard of Health and Safety ensuring the implementation rules, policies and procedures.
The above Job Description provides a comprehensive list of the main responsibilities of this role but it is not intended to be exhaustive as the job role will evolve and additional responsibilities will become part of it as time goes on. You may not be involved in carrying out all of the listed duties at all times but your line manager will keep you informed of what your responsibilities are at any given time.
Knowledge and Experience Required:
Significant experience in managing a team and strong leadership qualities.
Strong sales experience preferably in the building materials sector.
Excellent communication and interpersonal skills.
The ability to solve problems and make decisions, as well as think laterally and offer creative solutions.
Strong work ethic and highly organised.
Essential Competencies:
Ability to priortise workload
Effective team management
Excellent interpersonal skills and ability to build relationships
Strong sales skills
IT literacy and the ability to handle analytical data
The flexibility and willingness to learn
Enjoys working with people
The ability to manage change
Excellent organisation skills and attention to detail
Excellent communication skills, both oral and written
We wish to recruit a Van Delivery Driver/Storesperson who will play a fundamental role providing excellent customer service in the Kildare area. Postholder will be responsible for delivering timber, plumbing and building materials to building sites and private houses and will be working in the Warehouse when not carrying out driving duties. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
This role will include:
Delivering and collection of timber, plumbing and building materials to building sites and private houses.
Working in the Warehouse when not carrying out driving duties.
Excellent communication and teamwork skills
Good geographical knowledge of area
Criteria:
Must have a minimum of B Driving License
Basic knowledge of Hardware, DIY and Plumbing Materials
Excellent teamwork and organisational skills
Excellent communication skills both verbal and written
We wish to recruit a Trade Counter Assistant who will play a fundamental role providing excellent customer service in the Kildare area. This is a customer facing role, providing an outstanding level of service at our Trade Counter and over the phone and maximising sales at every opportunity. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
This role will include:
Providing excellent customer service at our busy Trade Counter maintaining high company standards
Assisting customers/potential customers on their product selection detailing benefits/technical features of products
Ensuring the efficient processing and follow-up of customer quotations
Cash handling and operation of our in-house stock system.
Assisting the Shop Manager with merchandising and keeping the shop at the highest standards of health and safety and cleanliness.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Providing support to our Internal Sales Team and External Sales Team
Criteria:
Previous experience of providing excellent face to face customer service within a retail environment essential
Previous experience of working on a Trade Counter desirable
Good knowledge of Hardware, DIY and Plumbing Materials
Excellent teamwork and organisational skills
Excellent communication skills both verbal and written
Proficient in the use of IT and have good computer literacy
Branch Transport Co-ordinator/Internal Sales - Brooks Glasnevin
Branch Transport Co-ordinator/Internal Sales - Brooks Glasnevin, Dublin
Our branch in Glasnevin is now seeking to recruit a Branch Transport Co-ordinator/Internal Sales to organise the Haulage within the branch. The postholder will also be expected to carry out Internal Sales duties on a relief basis within the branch. This is an excellent opportunity for the right candidate to develop their skills and experience whilst providing excellent customer service in the Glasnevin branch.
This role will include:
Managing the day to day running of haulage in the branch.
Co-ordinating multi drop deliveries for the lorries in the branch.
Liaising with customers regarding delivery of timber and products.
Admin duties associated with the Haulage.
Covering Internal Sales/Trade Counter duties on a relief basis to include the efficient processing of customer orders and queries
Supporting and liaising with our External Sales Representatives to ensure that customer quotations and orders are processed accurately and efficiently.
Ensuring Health and Safety policies and procedures are adhered to.
Internal Plumbing and Heating Sales Support – Brooks Bluebell
Internal Plumbing and Heating Sales Support – Brooks Bluebell, Dublin
We wish to recruit a Plumbing & Heating Sales Support person who will play a fundamental role providing excellent customer service in the Bluebell branch. This role includes responding to customer needs ensuring these are carried out efficiently in line with company standards to both established and new customers. This includes a close working relationship with the Plumbing & Heating rep and play a vital role in our continued success.
This role will include:
Reporting to Plumbing & Heating Category Manager.
Ensuring the efficient processing and follow-up of customer enquiries.
Maintain accurate records of sales, client interactions and other relevant activities.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Supporting and liaising with our External Sales Representatives to ensure that customer quotes & orders are processed accurately and efficiently.
Building and maintaining successful customer relationships ensuring focus on the achievement of long-term customer loyalty.
Building and maintaining successful supplier relationships
Criteria:
Experience of using Microsoft office and including an accounts computerised system would be an advantage.
I have experienced both challenging and also very rewarding times during my 50 years, I am still learning daily and excited to be part of Brooks growth.
Sharon Wylie
Credit Controller
-joined Brooks 1998
I'm enjoying working for Brooks today as much as I did when I started.
Tommy Timmons
Yard Foreman
-joined Brooks 2001
Great staff, great customers, great place to work.
Liam Casey
Internal Sales
-joined Brooks 2001
Wonderful camaraderie in Brooks, real team spirit.
