Brooks has been an institution in the Irish construction industry since its inception in the late 1700’s to today and are recognised as one of the leading Timber and builders’ merchant in the Republic of Ireland. Brooks has grown by developing a product offering in harmony with customer needs and by its customer-focused approach.
Following the acquisition of the Brooks Group by the Murdock Builders Merchants Group in August 2021, the Group now operates from a combined 25 locations in Northern Ireland and the Republic of Ireland and is now the 2nd largest builders merchanting group on the island of Ireland.
We value both our customers and our employees and our business is built on offering consistently excellent customer service by well-trained and knowledgeable staff.
Bathroom Sales Consultant - Brooks Bluebell
Bathroom Sales Consultant - Brooks Bluebell
We wish to recruit a Bathroom Sales Consultant who will play a fundamental role providing excellent customer service in the Bluebell area. This is a customer facing role, providing an outstanding level of service at our showroom and over the phone and maximising sales at every opportunity. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
This role will include:
Providing excellent customer service at our busy showroom maintaining high company standards.
Assisting customers/potential customers on their product selection detailing benefits/technical features of products.
Assisting the Manager with merchandising and keeping the showroom at the highest standards of health and safety and cleanliness.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Providing support to our Internal Sales Team and External Sales Team.
Criteria:
Previous experience of providing excellent face to face customer service within a Retail/Sales environment essential.
Good knowledge of Sanitary ware/Bathroom or willingness to learn.
Excellent teamwork and organisational skills.
Excellent communication skills both verbal and written.
Proficient in the use of IT and have good computer literacy.
Our branch in Bluebell is now seeking to recruit a Credit Controller for the effective management of the Company’s Credit Control Function within the Cork Branch. The postholder will also be expected to carry out associated admin duties.
This role will include:
Contact all Customers for payment and continue to chase until paid.
BACS Payment Reconciliations.
Liaise with Reps when accounts become overdue or hit credit limits.
Weekly debtors’ meetings with Manager and Sales Reps to review accounts.
Review and collate weekly/monthly reports.
Opening of new accounts, Credit Reference Agency Reports and Trade references etc.
Issuing overcharge credits.
Liaising with relevant Staff to resolve all Customer disputes / queries.
Completing paperwork for Small Claims.
Associated Admin duties.
Any other duties associated with the Credit Control of a busy branch.
Criteria:
Minimum 2 years’ Credit Control experience.
Experience of using Microsoft office, including an accounts computerised system.
Our branch in Bluebell is now seeking to recruit an Inventory Controller who will play a fundamental role in ensuring efficient stock management, maintaining accurate inventory records, optimizing replenishment processes, and contributing to the overall operational excellence and customer satisfaction of the organization.
This role will include:
Ensuring inbound and outbound stock transactions are correctly managed in line with the current Intact IQ standard operation procedures. Maintaining good records of goods in/out.
Maintaining supplier levels in line with current replenishment levels, reviewing replenishment levels based on seasonality, project demands etc where required.
Assisting the Group to minimise stock holding while maintaining optimum customer service levels.
To process continuous cycle counts plus scheduled stock takes to maintain highest accuracy levels with minimum effect to sales or opening times. Liaise with Finance Dept on inventory monthly and annual stats.
Cycle counts and stock takes will be conducted in line with Company procedures.
Stock controller will be responsible for the preparation, process & recording of stock takes plus any training requirements. Any additional training will be assisted by Brooks Group to assist the stock controller in their role.
Deal with customer and supplier queries in relation to delivery and supply, liaise with Credit Control and Accounts Payable on such matters.
Producing reports on branch inventory statistics, stock loss, branch inventory levels versus expected levels. Highlight unusual movement trends in inventory.
Monitor slow-moving or obsolete stock, encourage appropriate actions to deal with same.
To work closely with Intact Systems and Brooks Group IT Dept to maintain and offer improvements to inventory control within the Group.
To work closely with internal audit team to develop the most cost-effective methods of creating, maintaining and measuring the highest customer service inventory levels.
Criteria:
Previous experience of working with stock - preferably in a stock controller role.
General knowledge of Hardware, DIY and Plumbing Materials desirable but not essential.
Excellent teamwork and organisational and time management skills.
Excellent communication skills both verbal and written.
Proficient in the use of IT and have good computer literacy.
Reliable and punctual.
Attention to detail.
Be familiar with inventory management systems.
Ability to maintain and develop good working relationships with suppliers, customers and other team members.
We wish to recruit a results-driven Heavy Building Material Supervisor to actively seek out and engage customer prospects in the Cork area. The Heavy Building Material Supervisor is responsible for overseeing the purchasing, stock management, and coordination of heavy building materials. This role also involves handling customer inquiries, managing sales representative relations, processing quotations and orders, and possibly managing a small ledger of accounts. The Supervisor will ensure smooth and efficient operations within the materials department, ensuring accurate stock levels, timely deliveries, and effective communication with both internal teams and customers.
Key Responsibilities:
Oversee the procurement and stock management of heavy building materials (HBM).
Maintain optimal stock levels, monitoring usage and reordering materials as necessary.
Liaise with suppliers and vendors to obtain competitive pricing, and ensure timely and accurate delivery of goods.
Conduct regular inventory checks and manage stock discrepancies.
Coordinate with the accounts team to ensure payment terms are met and invoices are processed correctly.
Serve as the primary point of contact for customers via phone and email, addressing inquiries, complaints, and providing product information.
Process customer orders, ensuring timely order fulfillment, and accurate documentation.
Assist in the preparation of quotations and sales proposals for customers, working closely with sales reps to provide competitive pricing.
Collaborate with sales representatives to discuss new orders, delivery schedules, and any special customer requirements.
Follow up with customers to ensure satisfaction and address any issues that arise post-sale.
Manage a small ledger of accounts, ensuring that payments are processed and accounts are up to date.
Work with the finance team to resolve any billing issues, discrepancies, or overdue accounts.
Maintain accurate records of all transactions and ensure that financial reports are in compliance with company policies.
Provide administrative support to senior management, including preparing reports, maintaining files, and organizing schedules.
Coordinate delivery and logistics, ensuring timely and efficient dispatch of materials to customers.
Handle any administrative tasks related to the stock control system, ensuring data accuracy.
Key Requirements:
Proven experience in a supervisory or management role within the heavy building materials or construction industry.
Strong understanding of inventory management and stock control.
Excellent communication skills, with the ability to engage effectively with customers, sales representatives, and internal teams.
Proficient in Microsoft Office, particularly Excel for managing data and preparing reports.
Familiarity with account management software and financial reporting.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Minimum 3-5 years of experience working in the building materials or construction supply industry, ideally in a supervisory role.
Experience handling quotations, orders, and customer communications is essential.
Personal Attributes:
Strong organizational skills with high attention to detail.
Customer-focused with a proactive approach to solving problems.
Ability to work independently as well as part of a team.
Our branch in Cork is now seeking to recruit a Heating & Plumbing Supervisor for the supervision and Supporting the Heating and Plumbing Sales staff. This role includes responding to customer needs ensuring these are carried out efficiently in line with company standards to both established and new customers.
This role will include:
Supervision and Supporting the Heating and Plumbing Sales Staff.
Ensuring the efficient processing and follow-up of customer enquiries.
Maintain accurate records of sales, client interactions and other relevant activities.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Supporting and liaising with our External Sales Representatives to ensure that customer quotes & orders are processed accurately and efficiently.
Building and maintaining successful customer relationships ensuring focus on the achievement of long term customer loyalty.
Building and maintaining successful supplier relationships.
Criteria:
Basic knowledge of Heating and Plumbing Products.
Experience of using Microsoft office and including an accounts computerised system would be an advantage.
We wish to recruit a results-driven External Sales Representative to actively seek out and engage customer prospects in the Drogheda area. The role includes promoting and selling our products and establishing and maintaining customer relationships whilst achieving agreed sales targets. The ethos of our business is to offer consistently excellent customer service and the successful candidate will reflect this through his/her role in the company. This is an ideal opportunity for the right candidate to utilise their experience and knowledge and play a vital role in our continued success.
This role will include:
Responsible for presenting, promoting and selling our products to existing and prospective customers.
This person will be responsible for establishing, developing and maintaining positive customer relationships ensuring focus on the achievement of long-term customer loyalty.
Establishing customer leads through cold calling and ensuring follow up of any potential new customers.
Achieving agreed upon sales targets and outcomes.
Criteria:
Proven track record of sales in the Construction sector providing excellent customer service.
Ideally a robust knowledge of building/timber materials.
Excellent selling, communication and negotiation skills.
Ability to multi-task, prioritise and manage time effectively.
Experience of working under pressure and to tight deadlines.
Experience of both working in a team and individually.
Excellent communication skills both verbal and written.
Must have IT experience and knowledge of Microsoft Office.
Our branch in Glasnevin is now seeking to recruit a General Operative to assist with carrying out Yard and Forklift Driving Duties whilst providing excellent customer service.
This role will include:
Assisting and serving customers in the yard while providing excellent customer service.
Preparing orders to meet customer needs and deliveries.
Loading and unloading lorries both manually and with a forklift.
Yard duties to include keeping areas clean and tidy.
Ensuring Health and Safety policies and procedures are adhered to.
Criteria:
Committed and with a strong work ethic.
Must have a current Forklift License.
Good communication and organisational skills.
Must have good teamwork skills.
Ability to work on own initiative.
Reliable and punctual.
Building materials knowledge would be an advantage.
We wish to recruit a Plumbing & Heating Trade Counter Assistant who will play a fundamental role providing excellent customer service in the Glasnevin area. This is a customer facing role, providing an outstanding level of service at our trade counter and over the phone, maximising sales at every opportunity. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
This role will include:
Providing excellent customer service at our busy Trade Counter maintaining high company standards.
Assisting customers/potential customers on their product selection detailing benefits/technical features of products.
Cash handling and operation of our in-house stock system.
Assisting the Shop Manager with merchandising and keeping the shop at the highest standards of health and safety and cleanliness.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Providing support to our Internal Sales Team and External Sales Team.
Criteria:
Good knowledge of Plumbing & Heating products and willingness to learn.
Previous experience in the Construction sector providing excellent face to face customer service within a retail environment essential.
Excellent teamwork and organisational skills.
Excellent communication skills both verbal and written.
Proficient in the use of IT and have good computer literacy.
Reliable and punctual.
Previous experience of working on a Trade Counter desirable.
Our branch in Kildare is now seeking to recruit a General Operative to assist with carrying out Yard and Forklift Driving Duties whilst providing excellent customer service.
This role will include:
Assisting and serving customers in the yard while providing excellent customer service.
Preparing orders to meet customer needs and deliveries.
Loading and unloading lorries both manually and with a forklift.
Yard duties to include keeping areas clean and tidy.
Ensuring Health and Safety policies and procedures are adhered to.
Criteria:
Committed and with a strong work ethic.
Must have a current Forklift License.
Good communication and organisational skills.
Must have good teamwork skills.
Ability to work on own initiative.
Reliable and punctual.
Building materials knowledge would be an advantage.
Reporting to the Regional Director East the Branch Manager should be a self-motivated and results-driven manager who can direct and manage Brooks Sandyford growing business in the Dublin area and implement effective programs to drive profitable growth. The Branch Manager is responsible for managing the day-to-day running of the store and instrumental in the development and implementation of strategy for growth. The manager should embrace the entrepreneurial ethos: cultivating lasting connections and sustainable growth.
Role Responsibilities:
Oversee daily business operations and manage the team ensuring clear targets and objectives are defined and met regularly.
Responsible for working with and maintaining the existing portfolio of customers while continuing to seek new opportunities to increase our market share.
Allocate and manage staff resources according to changing needs.
Identify new opportunities to develop and grow the business.
Build and maintain strong relationships with customers and suppliers.
Maintain a high standard of Health and Safety ensuring the implementation rules, policies and procedures.
The above Job Description provides a comprehensive list of the main responsibilities of this role, but it is not intended to be exhaustive as the job role will evolve and additional responsibilities will become part of it as time goes on. You may not be involved in carrying out all of the listed duties at all times, but your line manager will keep you informed of what your responsibilities are at any given time.
Knowledge and Experience Required:
Significant experience in managing a team and strong leadership qualities.
Strong sales experience preferably in the building materials sector.
Excellent communication and interpersonal skills.
The ability to solve problems and make decisions, as well as think laterally and offer creative solutions.
Strong work ethic and highly organised.
Essential Competencies:
Ability to prioritise workload.
Effective team management.
Excellent interpersonal skills and ability to build relationships.
Strong sales skills.
IT literacy and the ability to handle analytical data.
The flexibility and willingness to learn.
Enjoys working with people.
The ability to manage change.
Excellent organisation skills and attention to detail.
Excellent communication skills, both oral and written.
Our branch in Sligo is now seeking to recruit an Inventory Controller who will play a fundamental role in ensuring efficient stock management, maintaining accurate inventory records, optimizing replenishment processes, and contributing to the overall operational excellence and customer satisfaction of the organization.
This role will include:
Ensuring inbound and outbound stock transactions are correctly managed in line with the current Intact IQ standard operation procedures. Maintaining good records of goods in/out.
Maintaining supplier levels in line with current replenishment levels, reviewing replenishment levels based on seasonality, project demands etc where required.
Assisting the Group to minimise stock holding while maintaining optimum customer service levels.
To process continuous cycle counts plus scheduled stock takes to maintain highest accuracy levels with minimum effect to sales or opening times. Liaise with Finance Dept on inventory monthly and annual stats.
Cycle counts and stock takes will be conducted in line with Company procedures.
Stock controller will be responsible for the preparation, process & recording of stock takes plus any training requirements. Any additional training will be assisted by Brooks Group to assist the stock controller in their role.
Deal with customer and supplier queries in relation to delivery and supply, liaise with Credit Control and Accounts Payable on such matters.
Producing reports on branch inventory statistics, stock loss, branch inventory levels versus expected levels. Highlight unusual movement trends in inventory.
Monitor slow-moving or obsolete stock, encourage appropriate actions to deal with same.
To work closely with Intact Systems and Brooks Group IT Dept to maintain and offer improvements to inventory control within the Group.
To work closely with internal audit team to develop the most cost-effective methods of creating, maintaining and measuring the highest customer service inventory levels.
Criteria:
Previous experience of working with stock - preferably in a stock controller role.
Excellent teamwork and organisational and time management skills.
Excellent communication skills both verbal and written.
Proficient in the use of IT and have good computer literacy.
Reliable and punctual.
Attention to detail.
Be familiar with inventory management systems.
Ability to maintain and develop good working relationships with suppliers, customers and other team members.
