Brooks has been an institution in the Irish construction industry since its inception in the late 1700’s to today and are recognised as one of the leading Timber and builders’ merchant in the Republic of Ireland. Brooks has grown by developing a product offering in harmony with customer needs and by its customer-focused approach.
Following the acquisition of the Brooks Group by the Murdock Builders Merchants Group in August 2021, the Group now operates from a combined 25 locations in Northern Ireland and the Republic of Ireland and is now the 2nd largest builders merchanting group on the island of Ireland.
We value both our customers and our employees and our business is built on offering consistently excellent customer service by well-trained and knowledgeable staff.
Credit Control Administrator - Brooks Bluebell
Credit Control Administrator - Brooks Bluebell
Our branch in Bluebell is now seeking to recruit a Credit Control Admin to support the Credit Control and Finance teams by ensuring the accurate processing of customer payments, maintaining up-to-date account records, and assisting with credit control and general finance administration to ensure smooth financial operations.
This role will include:
BACS Posting: Accurately post BACS payments and ensure they are correctly allocated to customer accounts.
Payment Processing: Handle cheque and card payments promptly and ensure all transactions are recorded correctly.
Payment Allocations: Match and allocate customer payments against invoices in the accounting system.
New Account Setup: Assist in opening new customer accounts, performing necessary checks and ensuring all required documentation is obtained.
Credit Notes: Process and record credit notes accurately in line with company policy.
Account Queries: Deal with customer account queries promptly, including providing copies of invoices and statements as required.
Credit Control Support: Assist with chasing outstanding debts, monitoring overdue accounts, and maintaining accurate credit control records.
Filing & Office Administration: Maintain organised records, general filing, and administrative duties to support the finance team.
Reporting: Assist with generating and maintaining financial and credit control reports as needed.
Criteria:
Previous experience in credit control or finance administration preferred.
Strong attention to detail and accuracy in data entry.
Good communication and customer service skills.
Ability to work to deadlines and manage multiple priorities.
Proficient in Microsoft Excel and accounting software (e.g., Sage, Xero, or similar).
Team player with a proactive and organised approach to work.
We wish to recruit a Trade Counter Assistant who will play a fundamental role providing excellent customer service in the Bluebell area. This is a customer facing role, providing an outstanding level of service at our Trade Counter and over the phone and maximising sales at every opportunity. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
This role will include:
Providing excellent customer service at our busy Trade Counter maintaining high company standards.
Assisting customers/potential customers on their product selection detailing benefits/technical features of products.
Ensuring the efficient processing and follow-up of customer quotations.
Cash handling and operation of our in-house stock system.
Assisting the Shop Manager with merchandising and keeping the shop at the highest standards of health and safety and cleanliness.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Providing support to our Internal Sales Team and External Sales Team.
Criteria:
Previous experience of providing excellent face to face customer service within a Retail/Sales/Trade Counter environment essential.
Previous experience of working on a Trade Counter desirable.
Good knowledge of Hardware/DIY and building materials.
Excellent teamwork and organisational skills.
Excellent communication skills both verbal and written.
Proficient in the use of IT and have good computer literacy.
Plumbing & Heating External Sales Rep - Eastern Region
Plumbing and Heating External Sales Representative – Eastern Region
We wish to recruit a results-driven Plumbing and Heating External Sales Representative to actively seek out and engage customer prospects in the Eastern region. The role includes promoting and selling our Heating and Plumbing products and establishing and maintaining customer relationships whilst achieving agreed sales targets. The ethos of our business is to offer consistently excellent customer service, and the successful candidate will reflect this through his/her role in the company. This is an ideal opportunity for the right candidate to utilise their experience and knowledge and play a vital role in our continued success.
This role will include:
Responsible for presenting, promoting and selling Plumbing and Heating products to existing and prospective customers.
This person will be responsible for establishing, developing and maintaining positive customer relationships ensuring focus on the achievement of long-term customer loyalty.
Establishing customer leads through cold calling and ensuring follow up of any potential new customers.
Achieving agreed upon sales targets and outcomes.
Criteria:
Proven track record of sales in the Construction sector providing excellent customer service.
Ideally a robust knowledge of Plumbing and Heating materials.
Excellent selling, communication and negotiation skills.
Ability to multi-task, prioritise and manage time effectively.
Experience of working under pressure and to tight deadlines.
Experience of both working in a team and individually.
Excellent communication skills both verbal and written.
Must have IT experience and knowledge of Microsoft Office.
We wish to recruit a results-driven External Sales Representative to actively seek out and engage customer prospects in the Cork area. The role includes promoting and selling our products and establishing and maintaining customer relationships whilst achieving agreed sales targets. The ethos of our business is to offer consistently excellent customer service and the successful candidate will reflect this through his/her role in the company. This is an ideal opportunity for the right candidate to utilise their experience and knowledge and play a vital role in our continued success.
This role will include:
Responsible for presenting, promoting and selling our products to existing and prospective customers.
This person will be responsible for establishing, developing and maintaining positive customer relationships ensuring focus on the achievement of long-term customer loyalty.
Establishing customer leads through cold calling and ensuring follow up of any potential new customers.
Achieving agreed upon sales targets and outcomes.
Criteria:
Proven track record of sales in the Construction sector providing excellent customer service.
Ideally a robust knowledge of building/timber materials.
Excellent selling, communication and negotiation skills.
Ability to multi-task, prioritise and manage time effectively.
Experience of working under pressure and to tight deadlines.
Experience of both working in a team and individually.
Excellent communication skills both verbal and written.
Must have IT experience and knowledge of Microsoft Office.
Our branch in Cork is now seeking to recruit a Heating & Plumbing Supervisor for the supervision and Supporting the Heating and Plumbing Sales staff. This role includes responding to customer needs ensuring these are carried out efficiently in line with company standards to both established and new customers.
This role will include:
Supervision and Supporting the Heating and Plumbing Sales Staff.
Ensuring the efficient processing and follow-up of customer enquiries.
Maintain accurate records of sales, client interactions and other relevant activities.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Supporting and liaising with our External Sales Representatives to ensure that customer quotes & orders are processed accurately and efficiently.
Building and maintaining successful customer relationships ensuring focus on the achievement of long term customer loyalty.
Building and maintaining successful supplier relationships.
Criteria:
Basic knowledge of Heating and Plumbing Products.
Experience of using Microsoft office and including an accounts computerised system would be an advantage.
We wish to recruit a Shop Supervisor who will play a fundamental role providing excellent customer service in the Cork branch. This role includes responding to customer needs ensuring these are carried out efficiently in line with company standards to both established and new customers. This includes supervision and a close working relationship with the Trade Counter and Shop Floor Staff and the postholder to play a vital role in our continued success.
This role will include:
Ensuring the efficient processing and follow-up of customer enquiries.
Maintain accurate records of sales, client interactions and other relevant activities.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Supporting and liaising with our External Sales Representatives to ensure that customer quotes & orders are processed accurately and efficiently.
Building and maintaining successful customer relationships ensuring focus on the achievement of long-term customer loyalty.
Building and maintaining successful supplier relationships.
Criteria:
Basic Knowledge of Building and Timber Products.
Previous experience of Supervising Staff would be an advantage.
Experience of using Microsoft office and including an accounts computerised system would be an advantage.
Our branch in Drogheda is now seeking to recruit a Showroom Sales Consultant who will play a fundamental role providing excellent customer service in the Drogheda area. This is a customer facing role, providing an outstanding level of service at our showroom and over the phone and maximising sales at every opportunity. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
This role will include:
Providing excellent customer service at our busy showroom maintaining high company standards.
Assisting customers/potential customers on their product selection detailing benefits/technical features of products.
Assisting the Manager with merchandising and keeping the showroom at the highest standards of health and safety and cleanliness.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Providing support to our Internal Sales Team and External Sales Team.
Criteria:
Previous experience of providing excellent face to face customer service within a Retail/Sales environment essential.
Good knowledge of Sanitary ware/Bathroom or willingness to learn.
Excellent teamwork and organisational skills.
Excellent communication skills both verbal and written.
Proficient in the use of IT and have good computer literacy.
Our branch in Galway is now seeking to recruit a General Operative to assist with carrying out Yard Duties whilst providing excellent customer service.
This role will include:
Assisting and serving customers in the yard while providing excellent customer service.
Preparing orders to meet customer needs and deliveries.
Loading and unloading lorries both manually and with a forklift.
Yard duties to include keeping areas clean and tidy.
Ensuring Health and Safety policies and procedures are adhered to.
Criteria:
Committed and with a strong work ethic.
Previous Forklift Experience and must have valid Counterbalance License.
Good communication and organisational skills.
Must have good teamwork skills.
Ability to work on own initiative.
Reliable and punctual.
Forklift experience desirable as full training can be provided.
Building materials knowledge would be an advantage.
We wish to recruit a Stock Controller who will play a fundamental role providing excellent customer service in Galway. This is a customer facing role, providing an outstanding level of service at our trade counter and over the phone, maximising sales at every opportunity. The postholder will also maintain the inventory, replenishing stock according to branch needs and implementing purchases, audits, and transfers. He/She maintains purchase and pricing reports, replenishes stock levels, and oversee shipments and internal stock transfers within the branch. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
This role will include:
Providing excellent customer service at our busy Trade Counter maintaining high company standards.
Assisting customers/potential customers on their product selection detailing benefits/technical features of products.
Cash handling and operation of our in-house stock system.
Assisting the Shop Manager with merchandising and keeping the shop at the highest standards of health and safety and cleanliness.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Providing support to our Internal Sales Team and External Sales Team.
Checking goods inwards, labelling stock and checking expiration dates.
Keeping track of stock inventory.
Criteria:
Previous experience of providing excellent face to face customer service within a retail environment essential.
Previous experience of working with stock - preferably in a stock controller role.
Good knowledge of Hardware, DIY and Plumbing Materials.
Excellent teamwork and organisational and time management skills.
Excellent communication skills both verbal and written.
Proficient in the use of IT and have good computer literacy.
Reliable and punctual.
Attention to detail.
Be familiar with inventory management systems.
Ability to maintain and develop good working relationships with suppliers, customers and other team members.
We wish to recruit a Trade Counter Assistant who will play a fundamental role providing excellent customer service in the Galway area. This is a customer facing role, providing an outstanding level of service at our Trade Counter and over the phone and maximising sales at every opportunity. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
This role will include:
Providing excellent customer service at our busy Trade Counter maintaining high company standards.
Assisting customers/potential customers on their product selection detailing benefits/technical features of products.
Ensuring the efficient processing and follow-up of customer quotations.
Cash handling and operation of our in-house stock system.
Assisting the Shop Manager with merchandising and keeping the shop at the highest standards of health and safety and cleanliness.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Providing support to our Internal Sales Team and External Sales Team.
Criteria:
Previous experience of providing excellent face to face customer service within a Retail/Sales/Trade Counter environment essential.
Previous experience of working on a Trade Counter desirable.
Good knowledge of Hardware/DIY and building materials.
Excellent teamwork and organisational skills.
Excellent communication skills both verbal and written.
Proficient in the use of IT and have good computer literacy.
We wish to recruit a results-driven External Sales Representative to actively seek out and engage customer prospects in the Kildare area. The role includes promoting and selling our products and establishing and maintaining customer relationships whilst achieving agreed sales targets. The ethos of our business is to offer consistently excellent customer service and the successful candidate will reflect this through his/her role in the company. This is an ideal opportunity for the right candidate to utilise their experience and knowledge and play a vital role in our continued success.
This role will include:
Responsible for presenting, promoting and selling our products to existing and prospective customers.
This person will be responsible for establishing, developing and maintaining positive customer relationships ensuring focus on the achievement of long-term customer loyalty.
Establishing customer leads through cold calling and ensuring follow up of any potential new customers.
Achieving agreed upon sales targets and outcomes.
Criteria:
Proven track record of sales in the Construction sector providing excellent customer service.
Ideally a robust knowledge of building/timber materials.
Excellent selling, communication and negotiation skills.
Ability to multi-task, prioritise and manage time effectively.
Experience of working under pressure and to tight deadlines.
Experience of both working in a team and individually.
Excellent communication skills both verbal and written.
Must have IT experience and knowledge of Microsoft Office.
Our branch in Kildare is now seeking to recruit a General Operative to assist with carrying out Yard Duties whilst providing excellent customer service.
This role will include:
Assisting and serving customers in the yard while providing excellent customer service.
Preparing orders to meet customer needs and deliveries.
Loading and unloading lorries both manually and with a forklift.
Yard duties to include keeping areas clean and tidy.
Ensuring Health and Safety policies and procedures are adhered to.
Criteria:
Committed and with a strong work ethic.
Previous Forklift Experience and must have valid Counterbalance License.
Good communication and organisational skills.
Must have good teamwork skills.
Ability to work on own initiative.
Reliable and punctual.
Forklift experience desirable as full training can be provided.
Building materials knowledge would be an advantage.
As an Assistant Branch Manager, you will work closely with the Branch Manager to continue driving the development of the branch business plan in order to achieve revenue, profit, margin, customer service and safety goals. You will be the main point of contact for all of the daily functions within the branch including the retail department, generating a culture of continued improvement through performance coaching and leading by example in terms of commitment, enthusiasm and drive. The successful candidate will bring a motivated and dynamic approach to the role; you will provide leadership & guidance whilst assisting the Branch Manager with the people management agenda.
Roles & Responsibilities:
Work closely with the Branch Manager to assist in driving the development of the Branch.
Ensure that standards are met for service excellence.
Improve the performance of the Branch across a number of key performances measures.
Provide leadership in resolving supplier or customer queries as required.
Manage branch record keeping.
Competent in all branch support activities, e.g., till, reception, goods inwards, ordering, etc., in order to provide short term & immediate back-up when required & act as an advisor when necessary.
Ensure all obligatory record keeping is maintained, escalate & follow problems as necessary.
Generate a culture of continued improvement through performance coaching and leading by example in terms of commitment, enthusiasm and drive.
Ensuring that all policies, procedures and controls are followed at all times.
Ensuring that the branch provide a friendly open and enthusiastic customer service both in person and on the phone.
Oversee and manage all operations within the retail department.
The above Job Description provides a comprehensive list of the main responsibilities of this role but it is not intended to be exhaustive as the job role will evolve and additional responsibilities will become part of it as time goes on. You may not be involved in carrying out all of the listed duties at all times, but your line manager will keep you informed of what your responsibilities are at any given time.
Knowledge and Experience Required:
Commercially Astute.
Excellent verbal and written communication skills coupled with a keen attention to detail and superb organisational skills.
This person must present a professional presence.
People management skills.
Enjoy working with people, strong ability to negotiate obstacles and focus on key issues and make well-judged decisions.
Be flexible and self - motivated.
Full competence with standard software packages, including MS Word and Excel.
Third level degree in a commercial discipline is desirable but not essential.
Essential Competencies:
Be customer focused and retail aware.
Maintain discretion & confidentiality at all times.
Ability to work on own initiative.
Effective team working and networking skills.
An enthusiastic, motivated & hardworking team player.
Strong communication skills, both written and verbal.
