Brooks has been an institution in the Irish construction industry since its inception in the late 1700’s to today and are recognised as one of the leading Timber and builders’ merchant in the Republic of Ireland. Brooks has grown by developing a product offering in harmony with customer needs and by its customer-focused approach.
Following the acquisition of the Brooks Group by the Murdock Builders Merchants Group in August 2021, the Group now operates from a combined 25 locations in Northern Ireland and the Republic of Ireland and is now the 2nd largest builders merchanting group on the island of Ireland.
We value both our customers and our employees and our business is built on offering consistently excellent customer service by well-trained and knowledgeable staff.
We wish to recruit a Plumbing & Heating Trade Counter Assistant who will play a fundamental role providing excellent customer service in the Glasnevin area. This is a customer facing role, providing an outstanding level of service at our trade counter and over the phone, maximising sales at every opportunity. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
Responsibilities:
Providing excellent customer service at our busy Trade Counter maintaining high company standards.
Assisting customers/potential customers on their product selection detailing benefits/technical features of products.
Cash handling and operation of our in-house stock system
Assisting the Shop Manager with merchandising and keeping the shop at the highest standards of health and safety and cleanliness.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Providing support to our Internal Sales Team and External Sales Team.
Essential Criteria:
Good knowledge of Plumbing & Heating products and willingness to learn.
Previous experience in the Construction sector providing excellent face to face customer service within a retail environment essential.
Excellent teamwork and organisational skills.
Excellent communication skills both verbal and written.
Proficient in the use of IT and have good computer literacy.
Reliable and punctual.
Previous experience of working on a Trade Counter desirable.
Our branch in Tullamore is now seeking to recruit a General Operative to assist with carrying out Yard Duties whilst providing excellent customer service.
This role will include:
Assisting and serving customers in the yard while providing excellent customer service
Preparing orders to meet customer needs and deliveries
Loading and unloading lorries both manually and with a forklift
Yard duties to include keeping areas clean and tidy
Ensuring Health and Safety policies and procedures are adhered to.
Criteria:
Committed and with a strong work ethic
Preferably have Forklift Experience and License
Good communication and organisational skills
Must have good teamwork skills
Ability to work on own initiative
Reliable and punctual
Building materials knowledge would be an advantage
We wish to recruit a Trade Counter Assistant who will play a fundamental role providing excellent customer service in the Tullamore area. This is a customer facing role, providing an outstanding level of service at our Trade Counter and over the phone and maximising sales at every opportunity. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
This role will include:
Providing excellent customer service at our busy Trade Counter maintaining high company standards.
Assisting customers/potential customers on their product selection detailing benefits/technical features of products.
Cash handling and operation of our in-house stock system.
Assisting the Shop Manager with merchandising and keeping the shop at the highest standards of health and safety and cleanliness.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Providing support to our Internal Sales Team and External Sales Team.
Criteria:
Previous experience of providing excellent face to face customer service within a Retail/Sales/Trade Counter environment essential.
Good knowledge of Building Materials/products or willingness to learn.
Excellent teamwork and organisational skills.
Excellent communication skills both verbal and written.
Proficient in the use of IT and have good computer literacy.
We wish to recruit a branch administrator who will play a fundamental role providing excellent customer service in the Bluebell branch. This role will involve working closely with all the team members. As part of the branch team, this is an excellent role for the right person to develop their skills and experience within our industry.
This role will include:
Efficiently managing high company standards.
Managing phones.
Cash management including Brinks collection and daily reconciliation.
Customer queries resolution and processing of credit notes.
Branch administration including queries, hauliers, branch overheads & expenses.
Adest Queries from AP - Supplier invoice queries management, price, quantity, shortages.
Scanning & Filing.
Assisting the branch manager with maintenance of health and safety records.
Providing support to our Internal Sales Team and External Sales Team.
Criteria:
A minimum of 1 years’ experience of working in an administrative role.
Experience of using Microsoft office and including an accounts computerised system would be an advantage.
We wish to recruit an Internal Sales Support person who will play a fundamental role providing excellent customer service in the Glasnevin branch. This role includes responding to customer needs ensuring these are carried out efficiently in line with company standards to both established and new customers. This includes a close working relationship with the Sales reps and play a vital role in our continued success.
This role will include:
Ensuring the efficient processing and follow-up of customer enquiries via face to face, phone and e-mail.
Maintain accurate records of sales, client interactions and other relevant activities.
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Supporting and liaising with our External Sales Representatives to ensure that customer quotes & orders are processed accurately and efficiently.
Building and maintaining successful customer relationships ensuring focus on the achievement of long-term customer loyalty.
Building and maintaining successful supplier relationships.
Criteria:
Experience of using Microsoft office and including an accounts computerised system would be an advantage.
I have experienced both challenging and also very rewarding times during my 50 years, I am still learning daily and excited to be part of Brooks growth.
Sharon Wylie
Credit Controller
-joined Brooks 1998
I'm enjoying working for Brooks today as much as I did when I started.
Tommy Timmons
Yard Foreman
-joined Brooks 2001
Great staff, great customers, great place to work.
Liam Casey
Internal Sales
-joined Brooks 2001
Wonderful camaraderie in Brooks, real team spirit.
