Brooks is happy to refund or exchange a full priced item within 28 days from your order date excluding delivery charge, in accordance with the distance selling regulations.
Items must be returned un-opened and in a re-sellable condition.
Flooring can be returned within 28 days as long as the boxes are un-opened. Please note there is a 20% re-stocking charge on returned packs of flooring.
A full refund or exchange will only be guaranteed if the item is returned within the time frames stated above, starting from the date on your delivery note. Any items received after this date will be sent back to the original delivery address.
The cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order therefore we will refund postage costs up to a maximum of the postage price you originally paid on your order.
All damages must be reported within 24 hours of delivery.
Item (s) should be returned via an insured, traceable service.
Please make a note of any tracking numbers in case they are required.
We are not responsible for any damaged caused to goods in transit, so please insure that they are securely packaged.
We also offer a collection service to which a collection charge may be applicable.
Please contact firstname.lastname@example.org to arrange collection.
Please allow up to 10 working days after we receive the goods for the refund to be credited to your bank account.
Please see your delivery docket for return delivery address.
Delivery Rates: Prices vary and are based on content of material and location in the Republic of Ireland.